At Ausar Cafe, we want you to be satisfied with your purchase.

Returns

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the product so we can assist you promptly.

Refunds

Once your request has been reviewed and approved, a refund or replacement will be issued. Refunds will be processed to the original payment method.

Non-Returnable Items

Due to the nature of food and beverage products, we cannot accept returns for items that have been opened, consumed, or damaged after delivery unless they are faulty or incorrect.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Australian Consumer Law

This policy does not limit your rights under Australian Consumer Law. You may be entitled to a repair, replacement, or refund for products that are faulty, not as described, or fail to meet consumer guarantees.

Contact Us

For return or refund requests, please contact us through our website at ausarcafe.com.